Frequently Asked Questions

Here are a few of the Frequently Asked Questions we’ve had, or that we ourselves have asked when doing other rooms. If you don’t see an answer to your question, get in touch with us via email or Facebook, we cannot always answer phone calls unfortunately.

Please check our booking site for up-to-date pricing.

Please do not arrive more than 5 minutes early, you will be turned away. This allows us time between bookings to make sure you get the best experience, allowing our team to reset the room fully and allow other teams the chance to receive a debrief.

If you are more than 15 minutes late, your timer will start without you, and no refund will be issued. 

Please check terms and conditions for late fees and cancellation fees.

In its simplest form an Escape Room is a game where you have to solve puzzles to ‘escape’ from a dangerous fictional situation or character within a time frame, usually 60 minutes. 

Our rooms are suitable for all ages, regardless of experience or skill level. A large set of puzzles in each room which will suit everyone from toddlers to adults.

Reading comprehension is required in all rooms, but not from all players.

None of our rooms contain live actors.

Horsefair Centre in Wisbech, right next to Heron Foods! Your sat nav may take you to the back of New Look, you need to walk through the arch next to Hughes, turn left and we are 3 doors down next to The Works.

The Horsefair car park is open 6am to 7pm Monday to Saturday and offers free parking for up to 3 hours, please do not park here if your game starts after 5pm as we cannot guarantee you will be finished in time. 

You can park for free 24 hours a day, 7 days a week at the St Peters car park on Church Terrace.

You can find more information on Parkopedia.co.uk but all local parking is free of charge.

Be comfortable! You will be searching high and low, you may have to get down to the floor and we use CCTV and really don’t want to see anything you wouldn’t show to Grandma! We also recommend sensible footwear. You may have to walk upstairs if you need the loo or are playing one of our upstairs games. There’s also a high chance you’ll be standing for about an hour. You can arrive in heels and change if you want. We reserve the right to forcefully remove any studded boots such as football boots or stilettos as they may damage the flooring.

Whilst two of our rooms are downstairs (Death in Hollywood & The Combeback Tour) and we have carefully measured spaces and doorways to allow for our disabled friends to join us, unfortunately we are unable to change the layout of the building meaning our only toilet facility is upstairs. The rooms also involve some elements of searching high and low so one person within a team is going to need to be able to get on the floor and have a look around etc, but there are many wheelchair friendly puzzles to keep you busy. Please call ahead before booking.

Sure, as long as they are well behaved and you call us ahead to let us know! Your pupper must be toilet trained and on a lead at all times. We may even be able to hide a few yummy treats for them to find whilst you play! But we will always ask permission first! 

You will never be physically locked in a room, you will have access to the main hallway at all times. This does not mean you have an easy escape. This is for emergencies only. In the case of fire or medical emergency, all magnetic locks will automatically unlock.

We are open 10am to 10pm every day. There may not always be someone at the venue for walk-ins so please call us so we can fit you in.

No, we can’t guarantee there will be a slot for you to play a game. However you can call ahead and we have a space we will happily fit you in. Please don’t waste a journey without calling first.

Yes, we are happy to let people wait for your team to play the game from our comfy seating area. Drinks are available too.

Under 14’s need an adult on site at all times but for over 12’s you do not need to be in the room, but you must remain on site, we cannot be responsible for your children.

YES! 2-10 people can happily have a party. Call us about party packages. For larger bookings we can split into up to 4 groups of up to 6 people. We also offer Teen birthday parties.

Yes! Up to 30 people with a one hour experience or 48 people for a 2 hour block booking etc. Discounts available.

Yes 10% off on Wednesdays if you show your blue light card, armed forces card or NHS or carers ID. Please call to book.

No they’re free and unlimited for most games, we want you to have fun and escape in a good time! Just ask for a clue! We will tell you how before you play.

Area 51 is different however. It is a collection room, rather than a typical escape room, and you are limited to just 3 clues for the game, extras can be given for performing forfeits.

Outside the venue., most likely. Inside, highly unlikely.

The Haunted House features low-light and some elements of mild horror to fit with the theme. However, there are no jump scares. The level of scares is the equivalent to a PG or 12A movie.

Our policy is we will double purchases, this means if you purchase a £20 voucher, you will receive £40 worth of vouchers instead.

We do not offer free escape rooms or vouchers as we are a small independent business.

Anyone who is visibly intoxicated or under the influence of substances, including strong smells of alcohol or marijuana, will be turned away on arrival. It is down to the discretion of management whether the game will be forfeit or available to be rearranged. If rearranged, a re-booking fee will be charged.

Our staff will not be subject to any abusive behaviour, and any decisions from management are final.